Terms and Conditions of Sale
These General Terms and Conditions of Sale (GTC) apply to all sales concluded on the avenorparis.com website between AVENOR PARIS and the consumer, hereinafter referred to as "the Client".
Article 1 – Purpose and scope of application
The purpose of these GTC is to define the rights and obligations of the parties in connection with the online sale of products offered by AVENOR PARIS on its avenorparis.com website. They apply to the exclusion of all other conditions.
AVENOR PARIS reserves the right to modify its GTC at any time. The applicable GTC are those in force on the date of the order.
Article 2 – Products
The products offered for sale are those appearing on the avenorparis.com website on the day of consultation, subject to stock availability. Each product is presented with a description outlining its main characteristics.
The photographs and visuals on the site are not contractual. AVENOR PARIS cannot be held responsible for any errors that may appear therein.
Article 3 – Prices
Product prices are indicated in euros, all taxes included (TTC), excluding processing and shipping costs. AVENOR PARIS reserves the right to modify its prices at any time, but products will be invoiced based on the rates in force at the time the order is validated.
Article 4 – Orders
The Client places their order online from the avenorparis.com website. For the order to be validated, the Client must accept these GTC by checking the box provided for this purpose. Any order implies acceptance of the prices and descriptions of the products available for sale.
In the event of unavailability of a product after the order has been placed, the Client will be informed by email as soon as possible. AVENOR PARIS reserves the right to cancel or refuse any order from a Client with whom there is a dispute relating to the payment of a previous order.
Article 5 – Payment
Purchases are paid for online using the payment methods offered on the site (Visa, Mastercard, American Express credit card, PayPal, etc.). Payments are secured by SSL encryption. The card is debited at the time of order validation.
Article 6 – Delivery
Orders are delivered to the address indicated by the Client when placing their order. Delivery times and methods are specified in our Shipping and Returns Policy. AVENOR PARIS cannot be held responsible for consequences due to a delay in delivery attributable to the carrier.
Article 7 – Right of withdrawal
In accordance with Article L.221-18 of the Consumer Code, the Client has a period of 60 days from receipt of the product to exercise their right of withdrawal, without having to give reasons or pay penalties.
To exercise this right, the Client must notify their decision to withdraw by email to: sav@avenorparis.com, specifying their order number.
Return costs are borne by the Client, unless AVENOR PARIS decides to cover them as part of a specific commercial offer. Reimbursement will be made within 14 days of receipt of the return, using the same payment method as that used when ordering.
Article 8 – Legal guarantees
8.1 Legal guarantee of conformity
In accordance with Articles L.217-4 et seq. of the Consumer Code, AVENOR PARIS is obliged to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
8.2 Legal guarantee against hidden defects
AVENOR PARIS is liable for hidden defects in the product sold in accordance with Articles 1641 et seq. of the Civil Code.
Article 9 – Liability
AVENOR PARIS cannot be held liable for damages of any kind, whether material, immaterial, or bodily, which may result from a malfunction or misuse of the marketed products.
Article 10 – Personal data protection
AVENOR PARIS undertakes to comply with the General Data Protection Regulation (GDPR – EU 2016/679). For more information, please consult our Privacy Policy.
Article 11 – Disputes and mediation
Failing an amicable resolution, disputes will be brought before the competent courts within the jurisdiction of AVENOR PARIS's registered office.
Article 12 – Applicable law
These GTC are subject to French law.