Shipping Policy

AVENOR PARIS endeavors to dispatch your orders as quickly as possible. Find all the information about our delivery and return procedures here.

1. Delivery Zones

We deliver to the following zones:

  • Metropolitan France
  • European Union
  • International – selected countries (list available at checkout)

2. Processing Times

Orders are prepared and dispatched within 1 to 3 business days after payment confirmation. 

During peak periods (sales, year-end holidays, Black Friday, promotional operations, or exceptional events), this timeframe may be slightly extended.

3. Delivery Methods and Times

  • Metropolitan France: 3 to 7 business days
  • European Union: 5 to 10 business days

  • International: 7 to 14 business days (variable depending on the country)

These times are indicative and start from the date of order dispatch. Delays beyond the control of AVENOR PARIS (carriers, customs checks, weather events, force majeure, or other exceptional circumstances) may exceptionally extend these times.

4. Delivery Rates

Shipping costs are calculated automatically at checkout based on the order amount and destination. Free delivery is offered for all orders placed on the site.

For orders shipped outside the European Union or to certain territories, customs duties, local taxes, or import fees may be required by local authorities. These costs remain exclusively the responsibility of the Customer and are neither collected nor refunded by AVENOR PARIS.

5. Order Tracking

A shipping confirmation email with a tracking number will be sent to you as soon as your package is dispatched. You can track your delivery directly on the carrier's website or from your customer area on avenorparis.com.

6. Package Receipt

Upon receipt, we invite you to:

  • Check the condition of the package in the presence of the delivery person
  • Make reservations on the delivery slip in case of apparent damage
  • Refuse the package if it is clearly damaged

Any damaged package must be reported to AVENOR PARIS within 48 hours of receipt, by email to sav@avenorparis.com, with supporting photos.

7. Lost or Undelivered Package

If your package is not delivered within the expected timeframe, contact our customer service. AVENOR PARIS will conduct an investigation with the carrier. If the loss is confirmed, a replacement or a full refund will be offered to you.

    8. Customer Service Contact

    For any questions regarding your delivery or a return: